Refund policy
The 30-Day Tessora Promise We want you to feel genuinely good about your Tessora purchase. If you try your Tessora product and it isn't for you, contact us within 30 days of delivery at {support@tessora.store} and we will issue a full refund to your original payment method — no need to send the device back to us. How it works - Contact us within 30 days of your delivery date.- Tell us your order number and let us know it isn't working out for you.- We'll process a full refund to your original payment method. You keep the product — there's no return shipment required. Damaged or faulty items If your product arrives damaged or faulty, contact us as soon as possible with your order number and a photo or short video of the issue, and we will arrange a replacement or refund at no cost to you. A few things to know - This promise covers one product per customer per household. We reserve the right to decline refund requests that show a pattern of abuse.- Refunds are processed to your original payment method and may take a few business days to reflect, depending on your bank or card provider.- This policy applies to purchases made directly through this store. Questions before you buy, or need help with an existing order? Email us at {support@tessora.store} and we'll get back to you.